Are business processes boring? Absolutely ....until they go wrong!
Businesses often confuse the fact that they operate in a complex industry with the reality that they have allowed their own business to become complex. There are few things more frustrating, inefficient and value-sapping than poor business and management processes.
Among other things, staff become frustrated, duplication creeps in, and then what happens is that most heinous of situations: no one is really owning an important process or even an entire job role. And at that point, the business has a potentially serious issue that could cost it much more than just mere staff frustration (an issue in itself).
Making business processes work efficiently can create value. Persisting with a poor process just saps it. Take time out to review your own management processes, or drop me a line to see where Tackle can help.